At [Your Shop Name], your satisfaction is our top priority. We aim to deliver high-quality wellness, beauty, and self-care products. However, if for any reason you are not fully satisfied with your purchase, our Return & Refund Policy outlines your options.
To qualify for a return or replacement:
The product must be unused, unopened, and in its original packaging.
You must request a return within 7 days of receiving your order.
The product must be in the same condition as received.
For hygiene and safety reasons, we cannot accept returns or exchanges for:
Opened or used cosmetics, skincare, or haircare products.
Personal hygiene items (e.g., razors, spa kits, massage oils, etc.).
Products that come in sealed packaging, once opened.
Items marked āNon-returnableā or āFinal Saleā on the product page.
If a product is damaged or defective upon delivery, please see the next section.
If you receive:
A damaged, defective, or incorrect product,
please contact our support team within 48 hours of delivery.
Include:
Your order number,
Photographs or videos clearly showing the issue, and
A brief description of the problem.
Once verified, weāll arrange a replacement or full refund at no additional cost to you.
To start a return:
Email us at [support@yourdomain.com] or use the Contact Us form.
Include your Order ID, reason for return, and relevant images.
Our team will guide you through the pickup or shipping process.
Please note:
Customers are responsible for return shipping costs unless the item is faulty or wrong.
Returns without prior authorization will not be accepted.
Once your return is received and inspected:
Weāll notify you via email about the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5ā7 business days.
Shipping charges are non-refundable, unless due to a damaged or wrong item.
If you havenāt received your refund:
First check your bank account or payment app.
Contact your bank or payment providerāprocessing times may vary.
If youāve done all this and still havenāt received your refund, contact us at [support@yourdomain.com].
Orders can be cancelled within 12 hours of placing them, provided they havenāt been shipped.
Once shipped, cancellations cannot be processed.
Refunds for cancelled orders will be processed within 5ā7 business days.
We offer exchanges only for items that are defective, damaged, or incorrect.
If you need to exchange your product for the same item, contact us at [support@yourdomain.com].
If you have any questions about our return or refund process, please contact us:
š§ [support@yourdomain.com]
š [Your Contact Number]
š [Your Business Address]